Why NoaFX? > Why NoaFX? > Customer Service
NoaFX appreciates your business and thanks you for being part of our fast growing client base.
There is no other better way to thank you than to give you world class service anytime and everytime. We extend this service to every one of our clients, regardless of account size, trading behavior, or background.
We have committed a great deal of training, expertise, and effort to deliver customer service to you that is both effective and highly professional.
Here is what we can and are doing for you:
Our live chat officers are available to chat with you to answer your questions. They are available round the clock. This is the fastest way to get your questions answered.
Our officers will do their utmost best to answer your questions immediately. However, please note that certain types of requests will need security verification and may be escalated to e-mail channels instead.
We have deployed a highly scalable and productive ticket based e-mail support system that ensures:
All other issues that require escalation will be resolved within 6 hours.
If you are a client of NoaFX, please login toyour client management area and send us a message through the ticketing helpdesk. This will help us trace your account and expedite your request with all your details readily available.
All your e-mail responses will be addressed personally by a staff member with their name and designation. These people are not outsourced and provide real solutions.
We believe in personal-ized services. You deserve nothing less.