Complaint Process

Why NoaFX? > Why NoaFX? > Complaint Process

NoaFX is committed to providing a superior customer service to all our clients.

Before you make a complaint, have you done these steps?

  • Raised a support ticket to have the matter raised to us?
  • Spoken to a senior manager or director of the company at one of the contact numbers listed to us?
  • Have the matter unresolved for 30 days at least?

If your question is yes to all, then you have very valid grounds for making a complaint.

To lodge a complaint, you may

Email us:

Please email to us at [email protected] with clear breakdown of your complaint and the events that occurred for your complaint:

Write to us:

By posting an official signed letter with true copy of identification documents provided during registration for ID purposes and any other documents relevant to the complaint being filed to the Company's address.